Special Effects Makeup

Cancellation Policy

Booking Policy Running late- Clients are encouraged to arrive to 5 minutes early to your appointment. Please contact us if you are running late. Any client who fails to arrive to their appointment on time without informing us of this prior to your appointment may risk losing their appointment. If a client’s late arrival exceeds 15 minutes past their scheduled appointment time, the appointment will be automatically cancelled and the deposit will be forfeited and you may be charged in full. Deposits- A deposit is required to secure all bookings. Paying a deposit confirms that you intend to turn up to your appointment. By paying your deposit you are securing a specific date and time, if you need to cancel this appointment and want to re book a new appointment, a new booking and deposit is required. Cancellations 24 hours notice is required to cancel your appointment. Failing to cancel prior to 24 hours before your appointment you will be charged the full amount of your appointment. Refunds are not applicable when the client cancels their appointment. If you test positive to COVID only then a credit note will be provided to the client. Proof must be provided. Please note, event cancelations, illness (non covid related), poor weather conditions, travel dilemmas, change of mind, work duties, including any similar reasons are not applicable to receive a credit note. Full refunds will only apply in cases where Makeup by Elana has to cancel the appointment

Contact Details

• 17 Pitt Street, Mortdale NSW, Australia